I found this guide to Promethean Troubleshooting from another school. It is very thorough.
It is a PDF you can save to your PC or print and refer to as needed.
Promethean Troubleshooting Guide
Thursday, November 7, 2013
Wednesday, November 6, 2013
Promethean Board Troubleshooting (Connections)
Your Promethean Board is a great tool to use in the classroom, but it can be a pain in the neck if it isn't working correctly. Here are some tips and a video detailing ways to troubleshoot connection problems.
If your Promethean will not show video, check connection of VGA cable or click connect to projector from "Start" menu and choose duplicate displays.
If your Promethean will not play audio, check connection of USB cable, make sure PC is not muted or on low volume, make sure Power button on left side of Promethean board is green "on".
If your Promethean pens won't work, check USB connection.
If your Promethean pens work but are not right, click on arrow icon in lower right corner of PC, to reveal Activeboard icon, click on icon and select calibrate.
If your image is misaligned, the settings for proper alignment of an 86" board are: 1280 x 800 Resolution, 16:10 Aspect Ratio and PC resolution should match.
If your Promethean will not show video, check connection of VGA cable or click connect to projector from "Start" menu and choose duplicate displays.
If your Promethean will not play audio, check connection of USB cable, make sure PC is not muted or on low volume, make sure Power button on left side of Promethean board is green "on".
If your Promethean pens won't work, check USB connection.
If your Promethean pens work but are not right, click on arrow icon in lower right corner of PC, to reveal Activeboard icon, click on icon and select calibrate.
If your image is misaligned, the settings for proper alignment of an 86" board are: 1280 x 800 Resolution, 16:10 Aspect Ratio and PC resolution should match.
Tuesday, November 5, 2013
Hard Restart
If your computer is frozen or misbehaving so badly you can't seem to do anything with it, consider a hard restart.
A hard restart involves holding the power button down for at least 10 seconds. The trick is to hold it down at least that long. Many folks get confused as the screen goes to black in about 2 seconds. This only puts the computer in sleep mode so when you push the power button again, it just wakes up. Nothing has changed.
Be patient, hold the power button down until all little lights on the computer turn off. This is a hard restart, and when you push the power button again, your computer should be refreshed and ready to go.
A hard restart involves holding the power button down for at least 10 seconds. The trick is to hold it down at least that long. Many folks get confused as the screen goes to black in about 2 seconds. This only puts the computer in sleep mode so when you push the power button again, it just wakes up. Nothing has changed.
Be patient, hold the power button down until all little lights on the computer turn off. This is a hard restart, and when you push the power button again, your computer should be refreshed and ready to go.
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